Terms of service
This website is operated by D-LULA. Throughout the site, the terms “we”, “us” and “our” refer to D-LULA. D-LULA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to all of the Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any viruses, worms, or destructive code.
A violation of these Terms may result in termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks and may be adapted to meet technical requirements.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission.
SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information available on this site is not accurate, complete, or current.
The material on this site is provided for general information and should not be relied upon without consulting more accurate sources.
We reserve the right to modify site content at any time.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities.
Products are subject to return or exchange according to our Refund Policy.
We strive to display product colors and images as accurately as possible but cannot guarantee your screen’s display will be completely accurate.
We reserve the right to limit sales by person, region, or jurisdiction.
We may also limit quantities or discontinue products at any time.
SECTION 6 - ACCURACY OF BILLING INFORMATION
We reserve the right to refuse or cancel any order.
We may limit quantities purchased per person, household, or order.
You agree to provide accurate and current purchase information for all orders.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control.
Your use of these tools is entirely at your own risk.
Future features or services added to the site will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our site may contain links to third-party websites.
We are not responsible for the content, policies, or practices of third-party sites.
Any transactions made with third-party websites are at your own risk.
SECTION 9 - USER COMMENTS AND SUBMISSIONS
If you send us feedback, ideas, or suggestions, you agree that we may use them without restriction or compensation.
We may monitor or remove content that we determine to be unlawful, offensive, or in violation of these Terms.
You are solely responsible for any comments you submit.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS AND INACCURACIES
Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping costs, or availability.
We reserve the right to correct such errors and cancel orders if necessary.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site:
• for unlawful purposes
• to violate laws or regulations
• to infringe intellectual property rights
• to harass or harm others
• to submit false information
• to upload malicious software
• to collect personal data from others
• to spam or scrape the site
We reserve the right to terminate your use of the Service for violations.
SECTION 13 - DISCLAIMER OF WARRANTIES
Your use of the Service is at your own risk.
The Service and products are provided “as is” without warranties of any kind.
D-LULA shall not be liable for damages arising from the use of the Service or products.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless D-LULA and its affiliates from any claims arising from your violation of these Terms or applicable laws.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate your access to the Service if you violate these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and D-LULA regarding use of the Service.
SECTION 18 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.
SECTION 19 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Your continued use of the website constitutes acceptance of those changes.
SECTION 20 - RETURNS AND EXCHANGES
Returns and exchanges are governed by our Refund Policy.
We want you to love your D-LULA pieces. If something isn’t quite right, you may request a return or exchange within 45 days of receiving your order.
Returns and exchanges can be requested directly from your order in just a few clicks.
For full details regarding eligibility and return guidelines, please refer to our Refund Policy.
SECTION 21 - SHIPPING AND HANDLING
Shipping times shown at checkout are estimates provided by the carrier (such as USPS or DHL) and represent expected delivery times after the order has shipped.
Orders are typically processed within 1–2 business days. During new collection launches or periods of high demand, processing times may be slightly longer.
Shipping costs are calculated automatically at checkout based on weight and destination.
For international orders, customs duties, taxes, or import fees may be charged by your country’s customs authority and are the responsibility of the customer.
If you experience any issues with delivery, please contact our support team and we will do our best to assist you.
SECTION 22 - PRODUCT MATERIAL AND SIZING
We strive to maintain consistent quality, materials, and sizing across our products. However, due to the nature of apparel manufacturing, small variations may occur.
Our products are produced within standard manufacturing tolerances, which may result in slight differences in sizing, color, or fabric feel between production runs.
Due to fabric characteristics, squat-proof performance may vary depending on factors such as fit, sizing, lighting, and color selection.
If you believe you have received a defective item, please contact our support team for assistance.
SECTION 23 - REFUSAL OF ORDER
We reserve the right to withdraw products from the website or refuse to process an order at any time at our discretion.
SECTION 24 - AFFILIATE SUPPORT CODES
D-LULA works with affiliates who may share support codes with their audience.
Support codes allow customers to support a specific affiliate when placing an order. These codes do not apply a discount unless explicitly stated.
Only one support code may be used per order. Affiliates may receive a commission based on the use of their support code.
For more information about our affiliates, please visit our Instagram page @dlula.official.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to: