Contact information
Trade name: D-LULA
Email: d-lula@d-lula.com
Physical address: 3564 Avalon Park E Blvd, Ste 1 #2020, Orlando, FL 32828
Free US shipping over $65
45-day returns and free exchanges
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Trade name: D-LULA
Email: d-lula@d-lula.com
Physical address: 3564 Avalon Park E Blvd, Ste 1 #2020, Orlando, FL 32828
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You can return or exchange eligible items within 45 days of delivery. Exchanges are free for US orders: we cover the return label and the shipping on your new item.
For a refund, the return shipping cost is deducted from your refund. Items must be unworn, unwashed and have all original tags. Undergarments are final sale.
Start your return or exchange from your order in your account.
As soon as your order ships, we email you a tracking link.
You can also follow it on our tracking page with your order number or email.
Orders are usually processed within 1 to 2 business days. Most US orders arrive 2 to 5 business days after shipping. During new collection launches it can take a little longer.
For international orders, delivery time and customs fees depend on your country.
We cannot make changes once an order is placed, but you can ask us to cancel it as long as it has not been fulfilled yet.
Message us as soon as possible with your order number, and we will do our best.
We bring back our most loved pieces whenever we can.
Choose your size on the product page and tap Notify Me. We will email you the moment it is back, so you hear it first.
Our pieces fit true to size, so your normal size is the best place to start. If you are between sizes, we recommend sizing up.
Every product page has a size guide with exact measurements. More on sizing