Shipping & returns

Orders are typically processed within 1 to 2 business days. Delivery times are calculated at checkout based on your location and shipping method. Most orders within the United States arrive within 2 to 5 business days after shipment.

Once you have completed your order, you will receive a confirmation email. Our team picks, packs and sends your order out quickly, and you will receive a dispatch email with a tracking link, usually within 1 to 2 business days of placing your order.

During sales or collection launches this may take slightly longer, but we always aim to deliver before your estimated delivery date.

Once your order ships, you will receive a tracking confirmation email with your tracking number and delivery updates. You can also track your order on our tracking page. If you need more help, email us at d-lula@d-lula.com.

The most common reason is an address issue. Please email us your full, detailed address and we will look into it as quickly as possible.

Unfortunately, we are not able to take responsibility for lost, misplaced or incorrectly delivered shipments. Please contact the shipping carrier for more information.

This usually means USPS is handling high volumes. We know this can be frustrating, and we recommend giving USPS a little extra time to move your package through their network.

You can return eligible items for a refund within 45 days of delivery. Return shipping costs are deducted from your refund, as we do not currently offer free return shipping for refunds. Original shipping costs are non-refundable when returning an entire order.

To be eligible, items must be unworn, unwashed and in original condition, with all original tags attached. For hygiene reasons, all undergarment sales are final.

Yes. We offer free exchanges within 45 days of delivery for eligible US orders in original condition, to help you find the perfect fit. Exchanges are subject to availability. If the item you want is no longer available, we will refund your original payment method once your return is received and inspected.

We currently do not offer free returns. Return shipping costs are deducted from your refund once your return has been processed. Exchanges are always free.

Once your return arrives at our warehouse, please allow up to 10 business days for it to be processed. After your refund is issued, it can take 7 to 10 business days to appear in your account depending on your bank. Refunds are always sent to the original payment method.

Yes. Multiple returns or exchanges can be shipped together in one package, but each order must first have a return or exchange requested through our Returns Center. Please use the return label provided for tracking.

Eligible sale items can be returned within 45 days of delivery if they are unworn, undamaged and meet our return guidelines. Items marked Final Sale cannot be returned or exchanged, and this is always shown on the product page. Sale items are refunded at the price paid.

Once your return is delivered and inspected, you will receive a confirmation email with an update on your refund or exchange. If your tracking shows delivered and you have not heard from us within 5 business days, email d-lula@d-lula.com with your order number and return tracking.

If a return does not meet our guidelines, the items are shipped back to the return address on file.

Customers outside the United States, including Canada, can return eligible items for a refund. Exchanges are currently only available for US orders.