OUR POLICIES

SHIPPING POLICY

SHIPPING AND HANDLING

The shipping time shown at checkout, is automatically calculated by USPS or DHL. If they say it's 2 day shipping, they mean that is the minimum amount of days it can arrive to you. If you live within a couple hours away from our shipping centers, then that is an accurate time, otherwise further locations require longer shipping times.

Shipping time starts when the order is dropped off at the USPS/DHL location, not when it's placed. We usually fulfill orders within 2-3 business days of them being placed. During our launches, we receive thousands of orders an hour, so our team will work as fast as possible to get your order out right away. If you place your order during a launch day, please expect a longer shipping time.

Shipping cost is automatically calculated at checkout based on weight. If you are shipping overseas, your country's customs department may contact you about a tax required for your package. Unfortunately, we are not responsible for your country's imposed tax and additional fees. We have no control over that tax/fee, as it is country specific. We highly recommend checking with your country's import laws before ordering.

Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is correct or incorrectly entered at the time of purchase.

RETURN POLICY

Domestic return/exchange policy

We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. 

International customers, please see “What is your international return policy?” for more information.

You can create your domestic return/exchange through our returns center here. 

  • For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
  • For exchanges, the cost of the return label is covered, as well as shipping costs on the new item, as we offer completely free exchanges!
  • An item can be exchanged for any item available on our website.
  • Please keep in mind that if you have more than one order to return or exchange, you’ll need to input your email into our Returns Center, and create a return/exchange for each order. You can then include all of your orders in one package as long as each order was selected through the Returns Center. Do not include orders not processed through our Returns Center in your package as they will NOT be processed. Please use the shipping label provided by our Returns Center for proper tracking to take place.
  • If your return package owes postage upon delivery to our warehouse from the wrong shipping service/package being used, that package is automatically returned to the sender and will need to be re-sent with the correct shipping service/box.

 

We only accept return/exchange items according to the following guidelines:

  • All returns must be postmarked within 45 days of your order being shipped
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded
  • If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
  • If you are outside of the United States, including Canada, we can only accept returns
  • All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

TERMS OF SERVICE

OVERVIEW


*Shortcut: SECTION 20 for Returns/Exchanges


This website is operated by D-LULA. Throughout the site, the terms “we”, “us” and “our” refer to D-LULA. D-LULA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 


SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.

 


SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 


SECTION 5 - PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 


SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 


SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 


SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall D-LULA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 


SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless D-LULA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 


SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 


SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 


SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 


SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

 


SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 


SECTION 20 - RETURNS AND EXCHANGES


DOMESTIC:
We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers please see below for more information.
You can create your return/exchange through our returns center.

  • For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
  • For exchanges, the cost of the return label is covered, as well as shipping costs on the new item, as we offer completely free exchanges!
  • An item can be exchanged for any item available on our website.
  • Please keep in mind that if you have more than one order to return or exchange, you’ll need to input your email into our Returns Center, and create a return/exchange for each order. You can then include all of your orders in one package as long as each order was selected through the Returns Center. Do not include orders not processed through our Returns Center in your package as they will NOT be processed. Please use the shipping label provided by our Returns Center for proper tracking to take place.
  • If the item(s) requested on your exchange order is out of stock by the time USPS scans your return package, we will automatically refund your order once we inspect your return package.
  • If the inventory is not available for an exchange request, we cannot send the original item back to the customer. No exceptions.

We only accept return/exchange items according to the following guidelines:

  • All returns must be postmarked within 45 days of your order being shipped
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded
  • If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
  • If you are outside of the United States, including Canada, we can only accept returns
  • All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.

 

INTERNATIONAL:

We allow international returns as long as they fall under our return guidelines.

You can create your return through our returns center.

For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.

International duties/taxes will not be eligible for a refund.

We currently do not offer exchanges for international customers.

We only accept return items according to the following guidelines:

  • All returns must be postmarked within 45 days of your order being shipped
  • Clothing tags must still be intact*
  • Clothing must be returned in original product bags
  • Cannot be worn, washed, or put through the dryer
  • Cannot have deodorant marks
  • Cannot have stains of any kind (makeup/self-tanner, etc.)
  • Cannot have human or animal hair
  • Cannot have snagging/pilling
  • Cannot have abnormal smell (perfume, body odor, etc)
  • Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
  • Items with excessive wrinkling are subject to denial
  • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded.
  • If you are outside of the United States, including Canada, we can only accept returns
  • All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.

 

SECTION 21 - SHIPPING AND HANDLING

The shipping time shown at checkout, is automatically calculated by USPS or DHL. If they say it's 2 day shipping, they mean that is the minimum amount of days it can arrive to you. If you live within a couple hours away from our shipping centers, then that is an accurate time, otherwise further locations require longer shipping times.

Shipping time starts when the order is dropped off at the USPS/DHL location, not when it's placed. We usually fulfill orders within 2-3 business days of them being placed. During our launches, we receive thousands of orders an hour, so our team will work as fast as possible to get your order out right away. If you place your order during a launch day, please expect a longer shipping time.

Shipping cost is automatically calculated at checkout based on weight. If you are shipping overseas, your country's customs department may contact you about a tax required for your package. Unfortunately, we are not responsible for your country's imposed tax and additional fees. We have no control over that tax/fee, as it is country specific. We highly recommend checking with your country's import laws before ordering.

Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is correct or incorrectly entered at the time of purchase.

 

SECTION 22 - PRODUCT MATERIAL AND SIZING

With every production of our items, we do our best to maintain the exact same quality, material, and sizing. As with any clothing manufacturer, there will always be subtle differences that we can't control in the manufacturing process, especially when we're constantly scaling into more and more large production quantities. We have quality assurance processes in place to prevent any defects, differences, and characteristics. We have a general tolerance of 5% with certain items, more specifically our seamless material items. We ask that if you think you received a defective item, to contact our customer service for further assistance. Our seamless leggings are not guaranteed to be "squat-proof" as there are too many variables that come into play during this analysis. Depending on which color seamless legging you choose, and how it's sized and adjusted, our leggings may or may not be "squat-proof". Generally speaking, if your leggings aren't "squat-proof" we recommend exchanging them for a darker color as the dye plays a large role. If you need assistance on sizing or legging adjustments, please contact our customer service team.

 

SECTION 23 - REFUSAL OF ORDER

We reserve the right to withdraw any product from the Website or Mobile App at any time and/or remove or edit any materials or content on the Website or Mobile App. While we will make reasonable efforts to process all orders, there may be exceptional circumstances that may require us to refuse to process an order after we have sent you an Order Confirmation; and we reserve the right to refuse to process an order at any time, at our sole discretion.

 

SECTION 24 - AFFILIATE SUPPORT CODES

D-LULA has a group of affiliates that each have a support code to promote. Support codes can be used at checkout and will be tagged on the order that's placed. Currently, support codes are solely to support an affiliate, and are not discount codes. Only one support code can be used per order, meaning two affiliates can't get credit for that order. The affiliate of each support code earns a percentage commission at the end of each month depending on how many codes were used at checkout. If you'd like to support one of our affiliates, please check out company Instagram @d_lula_ to browse all of our current affiliates.

 

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@d-lula.com.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from d-lula.com.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
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COPYRIGHT & TRADEMARK POLICY

COPYRIGHT

This website and its content is copyright of D-LULA Ltd (T/A D-LULA). All rights reserved.


INTELLECTUAL PROPERTY
D-LULA Ltd (T/A D-LULA) («D-LULA Ltd») respects and rigorously abides by intellectual property laws. Accordingly, D-LULA Ltd (T/A D-LULA) expects the same of all parties who use our website. D-LULA Ltd (T/A D-LULA) and/or its affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this website. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners' rights and is therefore prohibited. You may not, except with our express prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Any unauthorized use of D-LULA Ltd (T/A D-LULA).’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features ("D-LULA Ltd (T/A D-LULA) Proprietary Property") without the prior written permission of D-LULA Ltd (T/A D-LULA) is strictly prohibited. If you infringe upon D-LULA Ltd (T/A D-LULA).’s rights with respect to any D-LULA Ltd (T/A D-LULA) Proprietary Property, you will be ordered to cease such illegal activity and you may be liable to D-LULA Ltd (T/A D-LULA) for any and all damages (including recovery of legal fees and expenses D-LULA Ltd (T/A D-LULA) which may be suffered and/or incurred as a result of your infringement.


If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at:  

D-LULA Ltd (T/A D-LULA), 4427 Hector Ct, Orlando Florida 32822
Email: hello@d-lula.com


We reserve the right to make changes, without prior notice, to any products or services mentioned on this site at any time.