Once you have completed your order, you will receive a confirmation email with your order details within 24 hours. If you have not received an order confirmation email, please check your junk folder.

If you are still unable to locate this email, please get in touch below with the following info:

- A screenshot of your order confirmation

- Your shipping address

- A screenshot of the transaction on your PayPal/Klarna/Afterpay/Bank account

- The last 4 digits of the card used to place your order

Our team will then be able to investigate this further. 

We are really sorry if we have made a mistake with your purchase.

Please get in touch

. Once we've got back in touch we'll request the following:

- A photo of item you have received in error

- A photo of the see-through bag it came inside, ensuring the sticky white label is visible

Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!

We are so sorry to hear you have experienced a problem with your item. We pride ourselves on the quality of our products and work extremely hard to ensure they last a lifetime, and not just one wear or wash.So we can have this sorted for you immediately, please get in touch below with the following info:

- A screenshot of your email confirmation

- Your shipping address

- A photo of the damaged area

- The batch number/letter found on the care label inside the garment

There will be no need to send the item back to us, however please let our team know your preferred solution and, depending on the damage, we will try our best to fulfil your request:

- A replacement of the same item

- A refund (whether this is full or partial will depend on how long you have had the item and the severity of the damage)

We are extremely sorry if you have received a damaged item from us. All Bo+Tee items are quality checked on several occasions during and after production and so we can only assume yours has accidentally slipped through the net. This is of course unacceptable and we hope you can trust that we would never knowingly send out damaged goods to our customers.

So we can have this sorted for you immediately, please get in touch 

 with the following info:

- A screenshot of your confirmation

- Your shipping address

- A photo of the damaged area

- A photo of barcoded tags on the label and the item bag.

Our team will then be able to investigate this further and provide a solution for you.

All parcels are checked meticulously before being dispatched, so we are truly sorry if we have made a mistake with yours.

Please double check your emails in case we have notified you that we were unable to fulfil your purchase.

If you have not received an email notifying you of this, please get in touch here with a screenshot of your confirmation and which item you are missing.  

Unfortunately, once the order is placed we are unable to make any changes to it. You may submit a request to cancel your order, however, once your order has been fulfilled by our team we cannot cancel your order.

We're really sorry if your purchase has been cancelled - we will have sent you an email explaining the reason for this. Cancellations can be for two reasons:

- If the item(s) purchased is unexpectedly out of stock and we are unable to fulfil your purchase

- If there is an issue with your payment (eg; the billing address does not match the address the card is registered to, some of the payment information is incorrect, you have tried to make a high volume of transactions in a short space of time etc).

If none of the above apply to you then please try to checkout using PayPal as this is usually verified. If you have already attempted to make several transactions then we'd recommend waiting a few days before trying again otherwise it's highly likely that your purchase will be flagged again.

Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number.

If you have not received an order confirmation email, please check your junk folder. If you are still unable to locate this email, you can reach out to our customer service team here!

In your message, please include the following info:

- A screenshot of your confirmation email

- Your shipping address & email address

- The last 4 digits of the card used to place your order

- A screenshot of the transaction on your bank account

Our team will then be able to investigate this further.

Please email us ASAP with your full address so we can make the change quickly. If your order has already been fulfilled, we will not be able to make any changes.