DELIVERY & RETURNS

I have an answer

I have an answer

Once you have completed your transaction, you’ll receive a confirmation email within x hours. 

Our team then work extremely quickly to get this purchase picked and packed and sent out to you.

Once this has been dispatched, you’ll receive a dispatch email with a tracking link included, and this is usually sent within 24 hours of your transaction being placed. 

Please note during sales or collection launches, this may take slightly longer however we will always aim to deliver your items before your estimated delivery date even if this means upgrading your shipping option to Express or Next Day.

Your tracking shall continue to update as your parcel makes its way to you and until it is delivered.

You can track your delivery by heading to the tracking link at the bottom of the website.

We'll be in touch once your return has been received and your refund is complete. We work hard to ensure all returns are processed within 3-5 working days of them arriving back to us (excluding weekends).

If you’ve returned your parcel using our returns portal, you can track the status of your return HERE

If you’ve sent the order back without using our portal, please keep hold of your postage receipt until we’ve emailed you to let you know we’ve processed your refund.

If you haven’t heard from us about your return, and 5 working days have passed since you posted it back, please don't hesitate to get in touch! Go to our Contact Us Page and send us an e-mail.

You might be asked for the following info, so make sure to have it to hand:

• Your order details: full name, email address, shipping address and order number
• The name of the item(s) returned back to us
• Your returns tracking number (found on postage receipt / return confirmation) answer

We don't offer free returns! But we offer free exchange.

xx will be deducted from your refund when it's processed. 

You’re more than welcome to return a sale item for a refund within 45 days international.

This is providing it’s unworn, undamaged and in line with our Terms & Conditions (insert link)

Unfortunately, we don't offer exchanges on sale items, so any sale items returned will be refunded at sale price.

Additionally, we're unable to match the sale price on your next order if the price has changed.

US RETURNS: Register your return here (input link)

I have an answer