How long does delivery take?

The delivery time shown at checkout, is automatically calculated by USPS or DHL. If they say it's 2 day shipping, they mean that is the minimum amount of days it can arrive to you. If you live within a couple hours away from our shipping centers, then that is an accurate time, otherwise further locations require longer shipping times.

When will my order be shipped?

Once you have completed your transaction, you’ll receive a confirmation email.
Our team then work extremely quickly to get this purchase picked and packed and sent out to you.
Once this has been dispatched, you’ll receive a dispatch email with a tracking link included, and this is usually sent within 24 hours of your transaction being placed. 
Please note during sales or collection launches, this may take slightly longer however we will always aim to deliver your items before your estimated delivery date .
Your tracking shall continue to update as your parcel makes its way to you and until it is delivered.

How do I track my order?

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.
Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours) with a tracking link included.
Your tracking will continue to update as your parcel makes its way to you.

Why was my package returned to sender?

There are a few reasons why a package would be returned to our facility, the most common being an address discrepancy. Please email us with your full, detailed address and we can look into this as quickly as possible.

What happens when my package gets lost in transit?

Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments. Please contact the shipping courier for more information.

Package in-transit, arriving late

If your USPS tracking has a status of "in-transit, arriving late", this is possibly due to USPS being overwhelmed by present shipping conditions. We understand this can be frustrating, but we always recommend giving USPS additional time to move your package through their shipping process in cases like this.


When will my refund be processed?

Please allow up to 10 business days (excluding weekend and holidays) for your package to be processed once it reaches our warehouse. For international customers, please keep in mind your return will most likely take longer to reach our warehouse.
Please allow 7-10 business days for refunds to show in your bank account. If you still have not received your refund after this time, please contact your financial institution for further instruction.
We only offer refunds onto the original payment method used to make the order. If your bank information has changed, we can only refund your return in a store credit.
If a gift card/store credit was used in combination with a credit card, the refund will go to the gift card first. Any remaining balance will be paid back to the other payment method originally used, which should appear in your account within 7-10 business days.
 Please keep a record of any proof of postage (tracking number) for your return package until your request has been processed, in case you need this information at a later date (this will be emailed to you).

Do you offer free returns?

We don't offer free returns! But we offer free exchange. xx will be deducted from your refund when it's processed. 

Can I return multiple orders?

If you have more than one order to return or exchange, you’ll need to input your email into our Returns Center, and create a return/exchange for each order. You can then include all of your orders in one package as long as each order was selected through the Returns Center. Do not include orders not processed through our Returns Center in your package as they will NOT be processed. Please use the shipping label provided by our Returns Center for proper tracking to take place.

What happens if my return/exchange is not accepted?

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If our processing team deems your item(s) as ‘unacceptable’ we will automatically ship the unaccepted items back to the return address on the RMA.

How do I receive my refund if my original payment method is no longer active?

We are only able to refund the original payment method for security and privacy reasons. Your financial institution should have measures in place to reroute the funds to a new card. We recommend contacting your financial institution to verify how this process works!

Exchange Information

Exchanges are available for our US customers through our returns portal.
Exchanges follow the same guidelines as returns.
Please keep in mind, your exchange order is not created until USPS scans your return package
If the item(s) requested on your exchange order is out of stock by the time USPS scans your return package, we will automatically refund your order once we inspect your return package (we will do our best to accommodate, but cannot guarantee due to limited and constant changing of inventory)
If the inventory is not available for an exchange request, we cannot send the original item back to the customer. No exceptions.

What is your return policy?

We only accept return items according to the following guidelines:
- All returns must be postmarked within 45 days of your order being shipped
- Clothing tags must still be intact*
- Clothing must be returned in original product bags
- Cannot be worn, washed, or put through the dryer
- Cannot have deodorant marks
- Cannot have stains of any kind (makeup/self-tanner, etc.)
- Cannot have human or animal hair
- Cannot have snagging/pilling
- Cannot have abnormal smell (perfume, body odor, etc)
- Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
- Items with excessive wrinkling are subject to denial
- If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
- If you are returning your entire order, please note that the original shipping costs will not be refunded
- If you are outside of the United States, including Canada, we can only accept returns
- All undergarment sales are final for hygiene reasons. No exceptions.
*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Have you received my return?

We'll be in touch once your return has been received and your refund is complete.
If you’ve sent the order back without using our portal, please keep hold of your postage receipt until we’ve emailed you to let you know we’ve processed your refund.

If you haven’t heard from us about your return, and 5 working days have passed since you posted it back, please don't hesitate to get in touch! Go to our Contact Us Page and send us an e-mail.
You might be asked for the following info, so make sure to have it to hand:
• Your order details: full name, email address, shipping address and order number
• The name of the item(s) returned back to us
• Your returns tracking number (found on postage receipt / return confirmation) answer

Can I return sale items?

You’re more than welcome to return a sale item for a refund within 45 days international.
This is providing it’s unworn, undamaged and in line with our Terms & Conditions/ Return Policy (insert link)
Unfortunately, we don't offer exchanges on sale items, so any sale items returned will be refunded at sale price.
Additionally, we're unable to match the sale price on your next order if the price has changed.